Professional Summary
Reporting and automation professional with 9+ years at T-Mobile, including 6+ years building Excel/VBA reporting workflows, validating billing and account data, documenting repeatable processes, and supporting government, enterprise, and strategic account reporting. Experienced in turning complex operational data into accurate, repeatable, stakeholder-ready deliverables.
- 9+Years at T-Mobile
- 150+Recurring report packages
- 600K+Lines in a monthly portfolio
- 30M+Monthly data points
Professional Experience
- Converted a distributed 5–7 person, week-long New York City government billing-report cycle into a solo-managed VBA and browser-assisted workflow producing 150+ recurring Excel and PDF report packages.
- Built monthly Excel/VBA reporting for a telecom portfolio exceeding 600,000 lines of service and 30M+ data points, using arrays, dictionaries, header detection, and staged files.
- Developed Excel/VBA and ADODB reporting frameworks using Access SQL-style queries against folder-based CSV and XLSX sources to generate formatted, customer-ready outputs.
- Built recurring monthly and quarterly reporting workflows that consolidated 30+ source files across local folders, CSV inputs, and approved enterprise exports from Snowflake and Teradata.
- Created billing validation and payment reconciliation reports aligning account, subscriber, balance, payment, and bill-total data for approval and exception research.
- Built VBA tools to identify restricted data, aggregate service-level details to account totals, and support process changes that kept sensitive data out of standard outputs.
- Managed report and template-change requests, clarified requirements, updated Excel/VBA templates and documentation, and adjusted recurring workflows for business, enterprise, and government accounts.
- Managed multiple concurrent customer conversations while researching complex billing, device, service, and policy issues across multiple systems, balancing speed, accuracy, documentation, empathy, and privacy.
- Developed and maintained WordSmith, a browser-based internal support tool used by 80+ messaging users across two sites to improve access to reusable content and support resources.
- Created focused WordSmith versions for iPhone and Samsung launch events, with tailored content and simpler distribution.
- Earned nationwide top-performer recognition across multiple months for service results.
- Used technical manuals, schematics, wiring diagrams, test equipment, and structured troubleshooting to isolate faults and complete corrective actions.
- Maintained accurate work orders, repair records, parts documentation, equipment status updates, and sensitive maintenance information.
- Managed controlled equipment, tools, vehicles, and inventory batches exceeding 1,000 items and valued above $1M.
- Served overseas in Europe and deployed in support of Operation Iraqi Freedom.