Portfolio Development & Targeted Transition
Independent professional development
Translating years of reporting and automation work into clear, sanitized case studies while focusing the next career chapter on reporting, operational data, validation, and process improvement.
- Portfolio Development
- Case Study Writing
- Continued Learning
Read milestones
- Documenting business context, constraints, decisions, validation methods, and supported outcomes from prior work.
- Building sanitized portfolio examples that demonstrate Excel/VBA automation and SQL-style reporting logic without exposing customer data.
Analyst, Customer Reporting
T-Mobile USA Inc. • Bellingham, Washington
Built recurring reporting workflows for government, enterprise, and strategic telecom accounts, combining automation, reconciliation, documentation, and accountable process ownership.
- Excel
- VBA
- Power Query
- ADODB
- Data Validation
Read milestones
- Converted a distributed 5–7 person, week-long New York City government billing-report cycle into a solo-managed workflow producing 150+ recurring Excel and PDF packages.
- Built monthly reporting for a telecom portfolio exceeding 600,000 lines of service and 30M+ data points using arrays, dictionaries, header detection, and staged file processing.
- Developed reusable VBA and ADODB frameworks using Access SQL-style logic against folder-based CSV and XLSX sources.
- Created billing validation, payment reconciliation, exception reporting, and sensitive-data review workflows.
Messaging Specialist & Customer Service Representative
T-Mobile USA Inc. • Bellingham, Washington
Strengthened account research, sensitive-data handling, and plain-language communication while supporting multiple customer conversations and developing tools for frontline teams.
- Customer Communication
- Account Research
- HTML
- CSS
- JavaScript
Read milestones
- Developed WordSmith, a browser-based support tool used by 80+ messaging users across two operational sites.
- Created event-specific WordSmith versions for high-volume iPhone and Samsung launch support.
- Earned nationwide top-performer recognition across multiple months for service results.
From Military Service to Civilian Operations
Washington
Combined college coursework with temporary telecom and operations assignments, translating military troubleshooting, documentation, and accountability into a civilian work setting.
- Coursework
- Operations Support
- Inventory Reconciliation
Read milestones
- Completed Cascadia Community College coursework in English, mathematics, psychology, networking, and software development-related subjects.
- Supported temporary telecom/cable-related inventory, operations, or reconciliation work.
94A Land Combat Electronic Missile Systems Repairer
United States Army • Germany, Iraq & U.S. duty locations
Developed a disciplined approach to diagnosing faults, following technical procedures, documenting corrective actions, and maintaining accountability in demanding operational environments.
- Structured Troubleshooting
- Technical Manuals
- Documentation
- Equipment Accountability
Read milestones
- Used technical manuals, schematics, wiring diagrams, and test equipment to isolate faults and complete corrective actions.
- Managed controlled equipment, tools, vehicles, and inventory batches exceeding 1,000 items and valued above $1M.
- Served overseas in Europe and deployed in support of Operation Iraqi Freedom.
Honor Graduate, Advanced Individual Training
U.S. Army • Redstone Arsenal, Alabama
Completed specialized training in small electronics and missile systems repair, establishing the technical and procedural foundation that would continue throughout later roles.
- Electronics
- Diagnostics
- Technical Discipline